Transforming 20+ years of BPO expertise into cutting-edge AI solutions
Book a DemoTwo decades of operational expertise in global contact centers, managing millions of customer interactions across industries and languages.
Thousands of customer service professionals whose expertise and insights have been captured to create an AI system with human-level understanding and empathy.
At Callnovo AI, we're not just another AI company. We bring over 20 years of proven expertise in contact center operations, having
managed millions of customer interactions across industries and languages.
Our unique approach combines cutting-edge AI
technology with the irreplaceable human touch. The result is a solution that offers the efficiency and scalability of artificial
intelligence alongside the empathy, judgment, and creativity only humans can provide.
Founded by veterans in the BPO industry,
Callnovo AI was born from a simple realization: AI alone isn't enough, and traditional call centers can't keep up with modern demands.
We've bridged this gap with our AI-First, Human Backup approach that delivers the best of both worlds.
Meet the experts leading our mission to transform customer communication
Two decades of innovation and growth that shaped Callnovo AI
Established as a traditional contact center serving businesses with live agents for phone support, operating from a single location.
Expanded operations to multiple countries, adding hundreds of multilingual agents and serving clients across various industries.
Began integrating digital channels and automation tools, introducing the first generation of AI assistants to support human agents.
Launched a comprehensive program to capture and analyze millions of customer interactions to build a foundation for advanced AI training.
Established a dedicated AI research department, bringing together experts in natural language processing, machine learning, and customer experience.
Launched Callnovo AI as a dedicated platform combining decades of BPO expertise with cutting-edge artificial intelligence.
Refined our signature approach combining sophisticated AI systems with expert human backup, delivering unmatched efficiency and quality.
